Betting Procedures
· We approve only bets made online through the website, including mobile device. Bets cannot be accepted in any other form (email, post, fax, etc.) or through any other media not approved by the company.
· We do not approve bets on credit: the acceptance of a bet is subject to sufficient funds on your account. If the stake is only partially covered by the balance, the bet will be valid but the stake will be reduced to the actual funds held and so will do the relative winnings.
· The company reserves the right to accept or rejected (totally or partially) the bets at his own discretion. Once a bet is submitted and accepted, the amount is deducted from your funds. In case of bets rejected, the corresponding amount will be credited in the account. In case of bets partially accepted, the exceeding amount will be credited and you will receive a proposal for the remaining amount. It is your responsibility to confirm our proposal.
· Bets are valid within the meaning of these terms and conditions and we are not liable if you do not fully understand any of the terms involved. It is your responsibility:
· To ensure the instructions have been received correctly by us;
· To check your Bet List if you are not sure a bet has been confirmed;
· To ensure the bet details selected by you are correct;
· To check our Sport Rules and Betting Options before placing a bet;
· To Contact us if you do not fully understand or you have any doubt.
· We reserve the right to limit the maximum potential pay out for each bet or combination. If the winning exceed the limit, we will warn you with a message and a proposal in order to apply the maximum limit. You can accept the proposed bet prior the confirmation and if confirmed you will be deemed to have accepted the winnings limit.
· The company reserves the right to terminate an event in case of suspicion of match fixing (events where the outcome is partially or totally pre-determined). Betting on match fixing will be considered invalid and in case of multiple bets every single event will be considered void with an odd equal to 1. If the bet is placed with the clear intention to defraud the Company, we reserve the right to suspend the account and report it to the authorities
· The dates and times displayed through any communication media by us have only an indicative value and are subject to time and date changes. Only the effective starting date and time of the event are valid. In case a bet is placed after the effective start of an event, it will be considered void, and in case of multiple bets, settlement will be made with respect to the valid selection.
· The result for the settlement of the bets is always the one obtained on the field. Subsequent decisions by any competent authorities won’t be taken in consideration.
· Bets where the result of one section has an influence on the result of another (e.g. Arsenal-Liverpool final result 1 combined with Arsenal-Liverpool partial/final result 1/1 etc.) are not permitted. If a bet of this type is erroneously accepted, the bets influenced by it will be considered at an odd of 1 (void).
· All the bets settlements are processed at the end of the event within the next 5 hours or only if the official result is acquired. In case of antepost selections, the bets will be settled after the end of the competition/round/phase, to which they are related. In case of bets on live betting events, settlement could start while the match is still in progress. For any other Special or Specific bets, The Company will reserve the right to settle the bets at its own discretion, and timing.
· In case of a betting event that is postponed or interrupted, such event will be considered valid, if it is completed by the end of the following day, local time. If the betting event did not take place within the relevant time frame or at the listed venue, or if a competitor, team or participant does not take part in the betting event, the bet is considered void. A betting event that is interrupted for any reason (even in the last minute), and not continued and finished within the relevant time frame, is considered void. If a soccer match, or any other betting event for which extra time is not valid for the outcome of the bet, is interrupted during extra time the bets relating to regular time will stand. When a betting event is void, the sign in the list of results will be V-V with odds equal to 1. This rule is subject to any more particular rules relating to specific sporting events set forth in the Sport Rules.
· A team/player displayed on the left side is considered to be the home team/player and the one displayed to the right is considered to be playing away. If a match is being played at a neutral venue, the (n) sign or the name of the venue will be displayed (except for live betting and friendly matches), and the left/right side of displaying the teams/players will be irrelevant. If a home team, for whatever reason (for example preservation of a playing surface or supporter stands not big enough) chooses to play its match on some venue other than their official one, they will be still considered as the home team and no ‘n’ sign will be necessary. In case of an error on our website regarding the place where a match is being played (for example, if the sign (n) is shown in a match which is not played on a neutral field, or if that sign is omitted in a match played on a neutral field), all bets will be considered void. If the error is established after payment of the bet, the Company obtains the right to withdraw any potential winnings gained due to an error during the payment of the bet.
· In case of equal position/result of two or more competitors, the applied odds will be the odds of acceptance divided by the number of competitors that share the same result. If, for example, two competitors with the odds of 2.80 and 1.90 share the same result (both are declared winners) the payout odds will be: 1.4 (2.80:2) and 0.95 (1.90:2).
· In case of Antepost selections, and more in generals in all sport and non-sport events where the winner needs to be chosen between a list of participants, in case one or more members are not able to take part to the event for any reason, and at least one of them has odds for winning the event equal or under 5, we reserve the right to declare all bets regarding the winner (and linked markets) void.
· In case of irregularities impacting upon the outcome of a betting event (e.g. team playing with youth squad because of strike/protest/illness etc.) we reserve the right to declare the whole betting event void even after its termination.
· Notwithstanding what stated in these terms & conditions, we reserve the right to cancel any of the accepted bets before the start of the first betting event for any other reason. In such cases a communication informing the client of the cancellation of the bet will be sent to the client’s registered email address or a private message will be sent to the user’s betting account. In any of these events, the decision of the bookmaker is final.
· All odds are subject to fluctuation; the valid odds for the calculation of the winnings are those registered in the data processing of our system while placing the bet. It is the client's responsibility to verify the effective odds via the channels made available on the website.
· The company reserves the right to cancel the odds in case of evident mistakes. In case of multiple bets the wrong odds will be void and the other valid selection will be settled normally.
· When there is a clear wrong fixture (player name or player team), the settlement for all the bets will be void, and in case of multiple bets the other valid selection will be settled normally.
· We reserve the right to suspend any market/s and/or event/s until further notice or permanently at our sole discretion.
· In case multiple bets on selections where the outcome of one can be considered to impact or to depend on the outcome of the other are accepted in error (i.e. a team to win a competition and to win a single match inside that competition), such selections will be deemed void, and the bet will be settled upon the remaining selections (if any available).
Promotions and Bonuses
· The company reserve the right to offer any Promotions/Bonuses and to limit the eligibility of customers to participate in all or part of such Promotion/Bonuses. We also reserve the right to cancel any bonus/promotion at any time.
· We reserve the right to change the rules and the terms and conditions of any promotion or bonus at any time. It is the responsibility of the client to check periodically changes or integrations in the Promotion Page.
Liability and Disclaimer
· It is our liability to pay the winnings in conformity with these Terms and Conditions.
· We cannot be held liable for:
· bet amounts lost by you as per agreement of these terms and condition;
· Your registration on our website, use and reuse of the services;
· errors on the site or services that are the result of incomplete or wrong information that a client or a third party provided;
· the unauthorized use or interception of information processed by us;
· damage and amounts losses arising from deposit/withdrawals request and caused by you, third parties, financial institution (i.e. if you request to deposit/withdraw from/to third parties, if you provide incorrect details, service issues of financial institution);
· your subscription on our website, and use or reuse of the services, materials and contents by you;
· the services provided by financial institutions that are used by you;
· the accuracy of information like data, contents, or material published on our websites and services of our website and third parties;
· any damages or losses that derive from dysfunctions of our website/services and caused using an ISP (internet service provider), browser, or software not managed by us;
· Interruption of the services at any time or for any period.
· The company and/or its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers, shall be indemnify from any expenses and damages that arise as a consequence of:
· your registration and use of the website and services;
· errors that are the results of incomplete or wrong information provided by you;
· services provided by your financial institution, bank or card services used by you;
· your participation in the game or acceptance of any prize.
Third Parties
· We do not allow any employee or anyone else connected to a third-party provider to use any of our services offered.
· Third party products may require you to agree to additional terms and conditions regulating the use of their products. It is your responsibility to check them before agreement.
· Registering an account with us you accept that we use third party services.
Property Rights
· All the services provided to you by us are owned by The company or a third party provider, and they are protected by international copyright laws. The website, services, and third parties, must be used for the only purposes indicated in these Terms and Conditions. You do not own any intellectual property rights in the software or third parties software. Any use, reproduction, or copying of logo, name, and trademarks owned by The company or its third parties is strictly prohibited.
· You are not permitted to enter, access, or attempt to access our website, its services, contents, and third parties through automated program, robots, or similar devices, for:
· To bypass the security system;
· To make any changes to our software;
· To copy or translate the software;
· To make any attempt to discover the source code of the software.
Complain and Disputes
· Should there be any claim or dispute, please let us know by using any of the communication channels present in our website. We will process your request as shortly and efficiently as possible
· If our feedback provided does not satisfy your request, you can forward the complaint to the UK egaming authority
· Any of your request must contain information about the account and all the relevant details, in order to give you the assistance in the best way.
Law and Jurisdiction
· The laws of UK govern the portion of the Service operated by The company.
· We reserve the right to restrict access to all or part of our services in respect of certain jurisdiction.
Provisions
· If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
· In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
· In the case of there being any discrepancy or inconsistency between these Terms and any pages, contents, or parts present in the website, these Terms and Conditions will prevail..
· In the case of there being any discrepancy or inconsistency of these Terms and Conditions between the English version and other language version, the English version will prevail.
· These Terms represent the entire agreement between you and us with respect to your access, account and use of the services. Hereafter accessing or using the Service, you acknowledge having read, understood and agreed to these Terms and Conditions.