Responsible Gaming Policy

Under Age Players
It is against the law for those under 18 to gamble and the CasinoFortuna takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on customers who use payment mechanisms that we know can be used by children. In addition, we carry out age checks on a random selection of all other customers regardless of the method of payment. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police and other competent authorities. We encourage you to use a filtering system especially if you share your computer with other persons in your household who are under 18 years of age. Examples of filtering sites include www.netnanny.com and www.cyberpatrol.com.

Information on Gambling Responsibly
Whilst the majority of people do gamble within their means, for some gambling can become a problem.It may help you to keep control to remember the following when you are using our site:

 

Gambling should be entertaining and not seen as a way of making money;
Avoid chasing losses;
Only gamble what you can afford to lose;
Keep track of the time and amount you spend gambling;
If you want to have a break from gambling you can use our suspend account option;
If you need to talk to someone about problem gambling then contact GamCare.
 

GamCare
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0845 6000 133 (local rate from UK) or by visiting their website at www.gamcare.org.uk.

Professional help, links and contact numbers

If you feel that you are gambling too much we recommend you to get in touch with several professional independent gambling organizations like GamCare or Gamblers Anonymous. 

 

http://www.gamcare.org.uk or their confidential helpline on +44 0845 6000 133
www.gamblingtherapy.org or their online advice and support +44 (0)1384 241292
www.gamblersanonymous.org
 

Daily wager limit
This facility enables customers to limit the amount of money that they are able to wager online from their account on a daily basis. This limit can be set from the section ‘Options’. This limit may be revised downwards at any time but any increase will only be implemented after 7 days following the request. Our customer care staff will be happy to provide any further information required but are unable to override limits set by customers.

Self Exclusion Policy
This facility enables customers to Suspend Account for up to 30 or 60 days or to Close Account
permanently. For venue Self- exclusion from our site, you will need to contact our Customer Support
Team or send and email to [email protected]